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Frequently Asked Questions

Where are we located?

Our address is 345 North Main Street, Suite 312, West Hartford, CT, 06117.

We are located in Bishop’s Corner on the third floor of the office building above Koma Restaurant.


Do I need a referral?

You do not need a referral. You may learn about us through your dentist, family, friends or the online community.

You do not need a professional referral to come see us.


Do you treat adults?

Absolutely. We provide the best in orthodontic care to both children and adults.


I am interested in orthodontics for myself or my child, what’s next?

Give us a call at 860-236-6888 or send us an email inquiry through our website or at We’ll take down some basic information and schedule your new patient exam. Before your visit, we’ll request that you complete our new patient forms. This allows us to check insurance benefits and request x-rays from your dentist ahead of your visit.


What do I need to bring to my new patient appointment?

You and your smile! If you have completed our new patient forms, we will check on insurance benefits and request x-rays from your dentist prior to your first appointment.

I have insurance. Does it cover braces?

All insurance plans are different, and it’s important that you understand your plan details. No insurance covers orthodontic treatment in its entirety. If your insurance has orthodontic benefits, it may cover up to $3,000 towards orthodontic treatment, but usually no more than 50% of the orthodontic fee, for example. 


Do you offer payment plans?

Yes! We understand that orthodontics is a significant investment. We believe your smile is worth it, so we work with our families to make it work. As a courtesy to our patients, we offer in-house interest-free financing that can typically be financed over the course of treatment. 

Are there other discounts or incentives?

We understand that orthodontics is a significant investment, especially in a family where multiple family members may be receiving our services. We offer sibling and family member courtesy discounts. When it's an option for families, we also offer a paid-in-full discount at the start of orthodontic treatment.


Is Invisalign right for me?

Invisalign is a series of clear, plastic trays, called aligners that sequentially move your teeth. Invisalign aligners are changed every 7-14 days. The main advantages of Invisalign over clear braces are that a) it’s esthetic, b) the aligners can be removed for normal brushing/flossing, and c) there are no diet restrictions. Invisalign is removable, and in order to work, it must be worn.


Do braces hurt?

The actual placement of braces in the office is completely painless. Some discomfort in the days following initial placement of braces is to be expected as teeth move through bone. Pain medication and a soft diet are both recommended in the first few days. After orthodontic adjustments when wires get changed, there may be some soreness or tightness for a day.


How long are appointments?

The majority of orthodontic appointments are regularly spaced adjustments which last 10-30 minutes. Getting braces on, off, or repositioned are longer appointments that range from 30-75 minutes. 


How frequent are appointments?

Most patients are seen about every 8 weeks. In some cases, we may see patients more frequently, closer to 4 or 6 weeks depending on the different stages of treatment. Patients with Invisalign have flexibility to go 8-12 weeks in between visits.


How long does orthodontic treatment take?

Average treatment time for comprehensive upper and lower braces is about two years, however, this depends heavily on the planned treatment. Early treatment and some limited treatment can take as little as 6-9 months and other comprehensive treatment that is more mild in nature may be closer to 15-18 months.

What are retainers and why are they important?

The first part of orthodontic treatment is "gettin 'em straight". The second part is "keepin 'em straight". We know that teeth keep moving throughout the course of our lifetime. Normal wear and tear of the teeth allows teeth to keep sliding forward, slowly over time (think of glaciers!). What happens is a pile up of the front teeth, especially the lowers since they hit the backs of the upper front teeth. Retainers are appliances made to help keep the teeth in position. If worn nightly, the retainers prevent the teeth from moving and help preserve your beautiful smile for a lifetime.

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